Terms of Service

Acceptance of Terms

By accessing or using the UPRISE platform — including our mobile application, tablet application, web admin portal, and any related services (collectively, the "Service") — you agree to be bound by these Terms of Service ("Terms"). These Terms form a legally binding agreement between you and Uprise for Mobile Apps.

If you are using UPRISE on behalf of an organisation (such as a nursery or educational institution), you represent that you have the authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

Service Description

UPRISE is a nursery management platform designed for early education institutions in the MENA region. The platform provides:

• Parent Mobile App: Real-time updates, photo sharing, messaging, billing, and attendance visibility.
• Teacher Tablet App: Attendance marking, lesson planning, activity recording, and parent communication.
• Admin Web Portal: Complete nursery management including enrollment, HR, payroll, financial reporting, and multi-branch oversight.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will endeavour to provide at least 14 days' notice for significant changes that affect your use of the platform.

User Accounts

To use UPRISE, you must create an account. You agree to:

• Provide accurate, complete, and current information during registration.
• Maintain and update your information to keep it accurate.
• Keep your password confidential and not share it with third parties.
• Notify us immediately at info@uprise-app.com if you suspect unauthorised access to your account.
• Accept responsibility for all activity that occurs under your account credentials.

Nursery administrators are responsible for managing user roles and access levels within their organisation. Each nursery is responsible for ensuring that only authorised staff members have access to the admin portal.

We reserve the right to suspend or terminate accounts that violate these Terms or that have been inactive for an extended period.

Acceptable Use

You agree to use UPRISE only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to transmit unlawful, harmful, abusive, defamatory, or offensive content.
• Upload or share content that infringes on intellectual property rights of others.
• Attempt to gain unauthorised access to other users' accounts or data.
• Reverse engineer, decompile, or attempt to extract the source code of the platform.
• Use automated scripts, bots, or scrapers to interact with the platform.
• Interfere with or disrupt the integrity or performance of our servers or systems.
• Use the platform to collect or process data of minors beyond the scope of nursery management services.
• Resell, sublicense, or commercially exploit the Service without our express written consent.

Violation of this section may result in immediate account termination without notice.

Intellectual Property

The UPRISE platform, including its software, design, features, branding, and content, is the exclusive property of Uprise for Mobile Apps and is protected by applicable intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service solely for your internal nursery management purposes in accordance with these Terms.

Your content: You retain ownership of any data, photos, reports, or content you upload to UPRISE. By uploading content, you grant us a limited licence to store, process, and display it solely to provide the Service. We do not claim ownership of your content.

You may not use our trademarks, logos, or brand assets without our prior written consent.

Privacy & Data

Your use of UPRISE is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our collection and use of your personal data as described in the Privacy Policy.

As a nursery using UPRISE, you act as a data controller for the personal data of the children and families in your care. You are responsible for ensuring that you have appropriate legal grounds to process that data and for obtaining any required consents from parents or guardians.

We act as a data processor on your behalf and process data only in accordance with your instructions and these Terms.

Payment & Billing

Certain features of UPRISE are provided on a subscription basis. Payment terms, pricing, and billing cycles are set out in your subscription agreement with us.

• Subscription fees are billed in advance on a monthly or annual basis.
• All fees are non-refundable unless otherwise agreed in writing or required by law.
• We reserve the right to modify pricing with at least 30 days' advance notice.
• Failure to pay fees when due may result in suspension of your account.
• You are responsible for any taxes applicable to your subscription in your jurisdiction.

For billing inquiries, contact us at info@uprise-app.com.

Termination

Either party may terminate these Terms at any time. You may close your account by contacting us at info@uprise-app.com. We may suspend or terminate your access to the Service immediately if:

• You breach any provision of these Terms.
• You fail to pay applicable fees after a reasonable grace period.
• We are required to do so by law or a regulatory authority.
• We discontinue the Service (with appropriate notice).

Upon termination, your right to access the platform ceases. You may request an export of your data within 30 days of termination. After this period, we may delete your data in accordance with our data retention policy.

Limitation of Liability

To the maximum extent permitted by applicable law, Uprise for Mobile Apps shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or business interruption — arising from your use of or inability to use the Service.

Our total liability to you for any claim arising under or related to these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

Mobile App Terms

When you download and use our mobile or tablet applications, additional terms may apply depending on your device platform:

• iOS (Apple App Store): Your use of the iOS app is also subject to Apple's App Store Terms of Service. Apple is not responsible for UPRISE or its content.
• Android (Google Play): Your use of the Android app is also subject to Google Play's Terms of Service.
• You are responsible for ensuring your device meets the minimum technical requirements to run the app.
• We may release updates to the app. Some updates may be required for continued use of the Service.
• The apps may request access to device features (camera, notifications, storage) necessary for core functionality. You can manage these permissions in your device settings.

Changes to Terms

We may revise these Terms from time to time. When we make material changes, we will notify you via email or in-app notification at least 14 days before the new terms take effect. The updated Terms will be posted on this page with a revised "Last updated" date.

Your continued use of UPRISE after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and contact us to close your account.

Contact

If you have questions about these Terms, need to report a violation, or wish to discuss your account, please contact us: