Privacy Policy

Introduction

Welcome to UPRISE. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how Uprise for Mobile Apps ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our nursery management platform — including our mobile app for parents, tablet app for teachers, and web-based admin portal.

By accessing or using UPRISE, you agree to the terms of this Privacy Policy. If you do not agree with its terms, please discontinue use of our services.

We take data privacy seriously and have implemented strong technical and organizational measures to protect your information in compliance with applicable data protection laws in Egypt and the MENA region.

Information We Collect

We collect information that you provide directly to us, information we collect automatically, and information from third parties where applicable.

Information you provide:

• Account information: Name, email address, phone number, and password when you register.
• Child information: Your child's name, date of birth, class, and enrollment details.
• Profile information: Photos, emergency contacts, health notes, and preferences.
• Payment information: Billing details for tuition and fee management (processed securely through our payment partners).
• Communications: Messages and content you send through our in-app messaging system.

Information collected automatically:

• Device type, operating system, and app version.
• IP address and general location data.
• Usage data: features used, pages viewed, and interaction patterns.
• Log data: errors, crash reports, and performance diagnostics.

How We Use Your Information

We use the information we collect to provide, maintain, and improve the UPRISE platform. Specifically, we use your data to:

• Create and manage your account and authenticate your identity.
• Deliver our core services: attendance tracking, lesson reports, billing, and parent-teacher communication.
• Send you important notifications — including activity updates, invoices, and system alerts.
• Respond to your inquiries and provide customer support.
• Analyse usage patterns to improve platform features and user experience.
• Ensure the security and integrity of our systems.
• Comply with legal obligations and enforce our policies.

We do not sell your personal information to third parties, nor do we use it for advertising purposes.

Cookies & Tracking

Our web-based admin portal uses cookies and similar tracking technologies to enhance your experience and to understand how our platform is used. Cookies are small text files stored on your browser or device.

We use the following types of cookies:

• Essential cookies: Required for the platform to function — login sessions, security tokens, and preferences.
• Analytics cookies: Help us understand how users interact with the platform, which pages are most used, and where errors occur.
• Performance cookies: Monitor platform stability and loading speed.

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect platform functionality. For full details, see our Cookie Policy.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• Encryption: All data is encrypted in transit (TLS/HTTPS) and at rest using AES-256.
• Access controls: Role-based access ensures that only authorised personnel and system components can access your data.
• Secure infrastructure: Our platform is hosted on certified cloud infrastructure with regular security audits.
• Incident response: We have a documented process for detecting, reporting, and responding to data breaches.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong password and keep your login credentials confidential.

Your Data Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal information we hold about you.
• Right to rectification: Ask us to correct inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to restriction: Ask us to limit how we process your data in certain circumstances.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to certain types of processing, including analytics.

To exercise any of these rights, please contact us at info@uprise-app.com. We will respond to your request within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make significant changes, we will notify you by email or through an in-app notification at least 14 days before the changes take effect.

The "Last updated" date at the top of this page reflects when this policy was last revised. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of UPRISE after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please don't hesitate to reach out to us.